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Shipping & Return Policy |
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Shipping Information:
Shipping charges are based on the weight and size of the products shipped and your UPS address. To determine how much your shipping will be, add the item you may wish to purchase to the cart. After entering your shipping location the shipping is calculated for you. You may end the order process at any time.
If you require delivery or rush shipping, please call us at 1-877-AJTNT-4U.
Damaged Or Missing Items:
It is the customers responsibility to verify delivery of all parts, and report any damage within a reasonable time. Damaged or missing items must be reported within 5 days of delivery.
Returns And Cancellations:
ALL SALES ARE CONSIDERED FINAL EXCEPT IN CASES OF DAMAGE OR DEFECTS
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Order Cancellations Are Accepted, However We Cannot Refund Shipping Costs After The Merchandise Has Been Shipped. Refused Orders Will Be Charged For Outbound & Return Shipping Plus Handling Charges Up To 25%.
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Returned Items Originally Sold With Free Shipping Will Be Subject To Charges For Original Shipping Costs, As Well As Other Return Charges Which May Be Levied.
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No Requests For Returns Or Exchanges Will Be Approved On Any Items After 14 Days Following Delivery. Return Authorizations Expire After 30 Days And Are Subject To Return Fees Up To 25% Depending On Type Of Merchandise.
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All Merchandise Returned Or Exchanged Must Include All Parts And Instructions, And Must Be in Original Packaging And In Sellable Condition, Or Be Subject To Additional Charges For Parts Replacement Or Re-Conditioning. A. J.'s Truck & Trailer Center, Inc. Retains The Right To Make All Final Decisions Regarding Returns Or Exchanges.
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MERCHANDISE RETURNED WITHOUT PRIOR AUTHORIZATION WILL BE REFUSED. IF REFUSAL IS NOT POSSIBLE MERCHANDISE WILL BE HELD FOR 30 DAYS, DURING WHICH TIME CUSTOMER WILL BE CONTACTED IF POSSIBLE AND GIVEN THE OPTION OF RESHIPPING AT ADDITIONAL EXPENSE. AFTER 30 DAYS MERCHANDISE WILL BE RETURNED TO INVENTORY AND THE MATTER CONSIDERED CLOSED.
If You Have A Problem With Your Merchandise Please Contact Us By Phone At 1-877-AJTNT-4U, or E-Mail Us. In Your Request Please Supply The Order Number And Any Information You Have Available Including Part Number And Date Of Delivery.
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We reserve the right to refuse any sale or offer at any time should reason exist such as suspected fraudulent activity, lack of availability or other matters which may occur that are beyond our ability to control.
Warranty Information:
All Products Are Fully Warranted By The Manufacturers. No Other Warranties Are Implied By Seller.
For Details See The Following Manufacturer Websites:
Draw-Tite
www.draw-tite.com
Hidden Hitch
www.hiddenhitch.com
Reese
www.reeseprod.com
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